Mello Rug

Get the Perfect Custom Rug Fast & Easy.

Mello is a fully customisable hand-tufted wool rug - made to order using any combination of colours, in custom sizes & multiple shapes.

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Mello Rug item no: 1397000

The fully customisable Mello hand-tufted pure wool rug is made to measure and exclusive to rug couture.

The Mello rug is priced at £ and available in extra large sizes of up to 500cm x 1200cm (16ft x 40ft).

*Delivery is free on all orders exceeding £250. If your total order value is less than this, a delivery surcharge will be added at the cart/checkout.

Your custom rug at a glance

  • Pure wool
  • Hand-tufted
  • Wool pile weight
  • Heavy cotton backing
  • High quality/durable
  • Easy-to-clean
  • Free 4 week delivery*

Colours used in this rug

  • Brocade white (WL1060-10)
  • Kangaroo red (WL1090-04)
  • Dusky kangaroo pink (WL1090-06)
  • Ochre brown (WL1100-05)

Free Delivery

We offer free delivery to most international destinations:

  • Orders above £250 qualify for free delivery.
  • Orders below £250 will incur a delivery surcharge added at checkout.

Rugs exceeding 3 meters (9.8ft) in both dimensions may incur a supplemental delivery charge depending upon your location. Our team will proivde you with the cost after placing your order. Contact us for more information.

Order Confirmation and Production

Shortly after placing your order, you will receive a digital graph of your rug via email that you will need to approve before your rug goes into production. This step ensures you are satisfied with the final design & cusomisation options.

Delivery Information

  • Standard rugs: Dispatched within 4-6 weeks of design approval.
  • Complex/Large rugs: Dispatched within 8 weeks or longer, depending on complexity.
  • Plain rugs (12-14mm pile depth): Dispatched within 3 weeks*
  • Bespoke rugs: Timescales for bespoke pieces vary depending on materials and construction.
  • Hand-Knotted designer rugs: Dispatched in approximately 8-12 weeks.

When your order is ready for dispatch, we will send you tracking details by email.

Standard deliveries take place Monday-Friday, 9AM to 5PM, single-person delivery to your door. Items must signed for upon receipt. Please see our returns page for more information. When opening the rug packaging, DO NOT USE A BLADE; Instead, use scissors and cut away from you to avoid damaging the rug inside.

Delivery Options

Express Delivery service available. Costs for this are calculated based on the order size and delivery destination. Please contact us for pricing.

Contact us to get quotes for specific delivery dates/times, two-person delivery, or assistance with carrying, unrolling, and packaging disposal.

Customs & Duties

Rug couture will arrange and pay for any applicable import taxes before dispatching your order. If in the unlikely event any additional customs fees are applied, please pay them, and we will reimburse you promptly.

Returns

All rugs are made to order and are non-returnable unless faulty or signed for as damaged in transit upon receipt.

Upon delivery of your rug and when opening the packaging, DO NOT USE A BLADE; Instead, use scissors and cut away from you to avoid damaging the rug inside.

Transit Damage

While rare, goods can be damaged in transit. Upon arrival, please check for any packaging damage. If obvious transit damage has occurred, please alert the courier and write on the delivery note the word 'DAMAGED' along with a brief description of any damage observed. This will ensure the returns process is easier and faster.

If for any reason you are unable to sign the delivery note as 'DAMAGED,' and there is damage to your rug we kindly request that you inform us immediately and also that you lodge a complaint with the delivery company within 24 hours. Please make a note of the case reference number.

Please contact us immediately quoting your rug couture order number so we can attempt to resolve the situation swiftly.

Faults

For faults discovered after unwrapping, or internal damage caused by transit unnoticed at the time of delivery, contact Rug Couture immediately with your order number, a photo of the issue, and a copy of the signed delivery note.

Tolerances

Due to the nature of various computer monitor configurations, colour representations may vary. Every effort has been made to reflect the true colour of our rugs on screen. All rugs are made by hand, and slight variations in sizes can occur. Also note that dying is performed in batches and is a manual proces; colours may vary slightly from rug to rug or against samples.

We encourage you to order colour samples, especially when attempting to match existing decor, branding, etc. Colour samples are complimentary and can be ordered directly when viewing rugs.

Complaints

It is our policy to provide the highest level of service to our customers. If you have a complaint, please direct it to our customer services team.

Click here to read our full terms and conditions

Sizing

Typically larger rugs will create a feeling of order and calm; whereas smaller rugs can divide a room but are suitable for a variety of situations. For plain or muted tones, a larger rug can work better, whereas a larger rug featuring vivid colours and a busy design can be potentially overpowering.

Zoning

A rug lets you define a particular area within a room, usually an area for relaxation. So, instead of laying your rug in front of your sofa, creating a dividing line between room and sofa – lay it underneath. Just halfway is enough to make your sofa and rug appear as a single design statement, and to make the sofa seem even more inviting. Also make sure your rug extends generously to either side of your sofa. Too little, and your furniture will feel cramped within the space.

rug on sofa

Another highly effective arrangement is to lay a rug between two sets of facing seats, often with a low table in the middle. Laid out this way, your rug creates a sense of intimacy. It defines the space as somewhere special. Determine if your rug extends beyond the seating at either end. The extension draws your eye into the space and makes it seem bigger than it is.

chair on rug

Create unity

To unify a room, you will often need a large rug – large enough to accommodate your furniture and leave a generous margin beyond. If your furniture is too close to the edge of the rug, the effect looks cramped – as if your rug is tugging everything together. Furniture that stands next to walls is trickier to deal with. The best solution is to leave it off your rug. Having some items of furniture wholly, and others partly, on your rug destroys the symmetry. You will lose the sense of unity.

furniture on rug

Dining area

When laying a rug beneath your dining table, you make a point about its centrality to family and social life. A rug emphasises that this is a shared space.

As before, be generous with your size. You'll need a rug that's larger than your table by at least 0.75m on all sides. Be sure that diners can get in and out of their seats without their chair legs slipping off the edge of the rug. If your rug is too small, it'll catch their chairs every time. A rug also dampens the sounds of chair movements – and the occasional item of dropped cutlery – scraping on hard floors.

dining room rug

Bedroom

A rug can make your bed look even more intimate and inviting. It's also thoroughly soft underfoot when you step out first thing in the morning. So choose a rug that gives you a sufficient margin to walk comfortably around your bed. For a unified look, extend the rug back as far as the headboard and make it wide enough to incorporate side tables. If that's beyond your budget, stop short of the side tables. But make sure you can still put your feet down when you get up. Simplest of all: lay a pair of narrow rugs on either side of your bed.

bedroom rugs
rug under bed

Measuring up

The easiest way to measure up for your rug is to run a tape measure directly across the floor. It will help if you mark out your rug shape first to see how it looks, and to check that you have enough room to stretch your feet or shuffle chairs around.

Use lengths of string to show how far your rug would reach, and then move the strings around till you achieve the effect you desire. If you wish to think about it for a day or two, you could try marking chalk lines on the floor. But don't mark your carpet till you know you can easily remove the chalk. Test it on an inconspicuous patch first.

An even better way to take the guesswork out of rug-sizing is to fold a blanket or dust sheet to your chosen size, and lay it on the floor. Leave it in place for a few days to get a feel for what works best. Experiment with different widths and lengths – and with different furniture configurations until you discover the most pleasing layout.

Runners

A hallway or landing runner will look at its best when it runs the full length of the passage, and less likely to cause trips. The width requires consideration - your rug should be wide enough for one person to stroll along it comfortably without having to consciously keep to a straight line. Allow for a walker's natural sway. If your hall is wide enough, consider a rug that allows two people to pass with ease.

Staircases

Carpeting a staircase with a runner or with wall-to-wall carpet is a job for a specialist. Call in a carpet fitter first. They can tell you what size you'll need and they'll give you a quote for fitting it.

Wall-to-wall fitted carpets

Typically larger rugs will create a feeling of order and calm; whereas smaller rugs can divide a room but are suitable for a variety of situations. For plain or muted tones, a larger rug can work better, whereas a larger rug featuring vivid colours and a busyA carpet is essentially a rug that fits your room from wall to wall. In practice you need to order a rug that's bigger than your room by at least 200mm in every direction. It's better to get a carpet fitter in to measure because they can also give you a price for fitting. And they'll know exactly how to take account of irregularities such as recesses and rooms that aren't exactly square. You should also talk to us before you order anything that has to fit a room or staircase exactly. We can help you align your rug pattern with your room. design can be potentially overpowering.

Find answers to the most frequently questions we get asked. For anything not answered here please contact us.

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